Shipping policy

Shipping Policy

We aim to dispatch every order as quickly as possible so you can start enjoying your next great read.

Order Processing

Orders are typically processed within 1–2 working days of being placed.

Orders received on weekends or UK public holidays will be processed on the next working day.

During busy periods, including product launches, promotions and Christmas, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

UK Delivery

We offer delivery throughout the United Kingdom using trusted courier and postal services.

Estimated delivery times are provided at checkout and are intended as a guide only. Delivery dates cannot be guaranteed.

Once your order has been dispatched, you will receive a shipping confirmation email. Where available, this will include tracking information.

International Delivery

We are pleased to ship to selected international destinations.

International delivery times vary depending on the destination country, customs processing and local postal services.

Please note that customers are responsible for any import duties, customs charges, VAT or other local taxes that may apply unless otherwise stated at checkout.

Any customs delays are outside of our control.

Delivery Addresses

Please ensure your delivery address is accurate before completing your purchase.

We are unable to accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied at checkout.

If you notice an error after placing your order, please contact us immediately at sales@teatimebookshop.co.uk. We will do our best to amend your order before it is dispatched.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at sales@teatimebookshop.co.uk.

We will investigate with the carrier and keep you informed throughout the process.

Damaged Parcels

If your parcel arrives damaged, please notify us within 48 hours of delivery and, where possible, include photographs of:

  • The outer packaging.

  • The shipping label.

  • Any damaged items.

This helps us resolve the issue as quickly as possible.

Incorrect Items

If you receive an incorrect item, please contact us at sales@teatimebookshop.co.uk within 7 days of delivery.

We will arrange the appropriate resolution as quickly as possible.

Returns

Our shipping policy should be read alongside our Refund & Returns Policy, which explains:

  • Our 30-day returns policy.

  • The statutory 14-day right of withdrawal for eligible EU consumers.

  • How to request a return or cancellation.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Tea Time Bookshop
Email: sales@teatimebookshop.co.uk